Refund application

Service Guarantee - Refund Instructions

Provide our high-quality products and professional services for every customer shopping on the Scientific Grain Officer platform to ensure your safety and satisfy you!

 Detailed rules:

All for your reaction!Scientific Grain Officer PlatformA series of brand reagents, combined with their own quality positioning, influence and years of quality word-of-mouth, in the process of serving tens of thousands of users, after years of communication and understanding, and through the unanimous vote of the company, we have now made the most loose shipment and the most stringent after-sales services policy in the reagent industry. The specific details are as follows:

   1. Within 30 days, the goods will be returned and exchanged unconditionally after packaging and unpacking!

1) Except for specific varieties such as standard liquids, which have a very short shelf life (one month), they are normally stored, and the general shelf life is 3-10 years. Customers do not need to worry about the expiration of the goods. However, because customers still feel uneasy to use, after 30 days of warehousing, we have no quality problems after technical testing, and customers can exchange new goods of the same specification at the current price.

2) Misunderstandings caused by product quality problems or inadequate explanations by our sales consultants or mismatches between products and processes caused by insufficient understanding of the process by both parties can be returned or exchanged unconditionally.

2. Go through the refund procedures unconditionally. After returning the goods, promise to go through the unconditional refund procedures within 72 hours.

3. Continue to provide follow-up services unconditionally. No more business, forever!

IV. Regarding expenses and other liabilities

1) The inner and outer packaging are intact and the varieties that are not customized will be fully refunded.

2) If the inner package is broken or opened for use, the customer shall dispose of it by himself according to relevant requirements.

3) The contract order goods, non-quality problem varieties, and the logistics costs incurred by the return shall be the responsibility of the return party.

4) Tax ticket problem: Please handle the order with caution. It is more troublesome to return the ticket after issuance!

The above terms will be implemented from the date of publication of this policy. Thank you again for your support and love! We should "adhere to the consistent style of endless improvement, starting from today", and do our best for you!

Inquire about refund and time:
After you go through the return procedures and this platform receives your returned goods, we will directly transfer the balance of the payment discount for the returned goods (due to your reasons) to your account bank within 5-6 working days for return. When you want to return/exchange goods, please contact us first, Scientific Grain Officer --- 24-hour customer service phone: 400-6226-992.

Scientific Grain Officer Platform Operation Team