Modify the order

Scientific Grain Officer Platform Modify Order Steps Description

Welcome to the Scientific Grain Officer Platform! In order to protect your shopping rights and interests, standardize the order modification process, and help you quickly complete the adjustment of order information, this step description is specially formulated. Please read carefully before modifying the order to clarify the scope of order modification and operating specifications. If you have any questions during the operation process, you can contact customer service for consultation at any time.

First, the order can be modified

Combined with the characteristics of the products in the chemical mall (including chemical reagents, experimental instruments, customized consumables, etc.), the order modification only supports the following content and scenarios, and cannot be modified beyond the scope. Please check the information carefully before placing an order:

1. Content that can be modified: delivery address (excluding major cross-regional changes, such as province changes), recipient name, contact number, order remarks (such as reagent packaging requirements, instrument delivery time appointments), and purchase quantity of non-customized goods (subject to sufficient inventory).

2. Content that cannot be modified: product category, specification and model, purity level (such as reagent concentration, instrument model); any information about customized products (including customized reagents and exclusive instruments), imported scarce reagents, and dangerous goods (goods requiring special qualifications for filing); order payment method, invoice information (cannot be modified after the invoice is issued); any core information of the shipped order (you can only try to contact customer service to coordinate interception).

3. Special instructions: Due to the particularity of chemical commodities, insufficient inventory, fluctuations in international chemical raw material prices, and the inability to air freight of high-risk products, the order may not be modified according to the original information. The mall will communicate with you in advance to confirm the solution.

2. Order modification steps in different states

Order modification needs to be operated according to the current order status. The steps in different states are different. The core is divided into two categories: "unpaid orders" and "paid unshipped orders". Shipped orders do not support modification for the time being. The specific steps are as follows:

(1) Modification steps for unpaid orders (self-service operation, no need to contact customer service)

1. Log in to the Scientific Grain Officer platform account, click [My Account] in the upper right corner of the page, select [My Order] in the drop-down menu, and enter the order management page.

2. In the order list, find the target order with "Pending Payment" status, and click the [Modify Order] button on the right side of the order (if the button is not found, you can click the order title to enter the [Order Details] page, and find the [Modify Order] entrance at the top of the details page).

3. After entering the Modify Order page, adjust the modifiable information (such as delivery address, contact number, product quantity, etc.) according to your needs. Note: When adjusting the quantity of non-customized products, you need to confirm that the inventory displayed on the page is sufficient. If the inventory exceeds, you will not be able to submit modifications.

4. After the information modification is completed, carefully check the modification content. After confirming that it is correct, click the [Submit Modification] button at the bottom of the page, and the system will automatically save the modified order information.

5. After the modification is successful, the system will pop up a prompt "Order Modification Successful", and the order details page will update the information synchronously; if the modification fails, the system will prompt the reason for the failure (such as insufficient stock, modification content is out of range), please adjust according to the prompts and resubmit.

6. After the order is successfully modified, you can return to the order list or order details page, confirm that the modified information is correct, and then complete the order payment. If you don't need to keep the order, you can also click [Cancel Order] after modification, and you can place a new order after cancellation.

Supplementary reminder: If the unpaid order has not been paid 2 hours after placing the order, the system will automatically cancel it. It is recommended to pay in time after the modification is completed to avoid the order being invalid.

(2) Modification steps for paid and unshipped orders (you need to contact customer service for assistance, and self-service cannot be operated)

1. Log in to the Scientific Grain Officer platform account, enter the [My Order] page, find the target order in the "Pending Shipping" status, record the order number (you can view it at the top of the order details page), confirm the specific content to be modified (such as delivery address, contact number, etc.), and prepare complete modification information in advance (such as new delivery address, contact information).

2. Contact the customer service of the mall in the following ways to initiate an order modification application: ① Online customer service: click [Online customer service] on the right side of the order details page (working hours 8:00-17:30); ② Customer service hotline: Dial 400-6226-992 to provide the order number and modification needs.

3. When communicating with customer service, clearly explain that "paid and unshipped orders need to be modified", provide the order number, the content to be modified and new information (such as modifying the address, you need to provide the complete province, city, street, and house number), and the customer service will quickly check the order status to confirm whether it can be modified.

4. If the order meets the modification conditions, the customer service will inform the modification precautions (such as whether the modification affects the delivery timeliness and whether the coupon needs to be re-verified). After confirming that it is correct, the customer service will assist in modifying the order information.

5. After the modification is completed, the customer service will notify you through the mall message, text message or phone call. You can enter the order details page to check whether the modified information is accurate.

6. If the order does not meet the modification conditions (such as the product is customized and has entered the stocking process), the customer service will explain the reason and provide alternative solutions (such as canceling the order and re-placing it, subsequent order compensation, etc.), please cooperate to confirm.

(3) Instructions for processing shipped orders

After the order shows "shipped" and "in transit", because the goods have entered the logistics link, and there are special requirements for the transportation of chemical reagents, instruments and other goods, it is not supported to modify any order information for the time being. If you need to change the delivery address, you can contact customer service to try to coordinate logistics interception or reassignment (additional reassignment fee needs to be paid, and the success rate is uncertain); if the interception fails, it is recommended that you coordinate forwarding or contact customer service for return and exchange after the goods are delivered to the original address (subject to the return and exchange rules of the mall).

Precautions for modifying the order

1. Limit on the number of modifications: The same order can only be modified 1-2 times (unpaid orders can be modified 2 times, and paid and unshipped orders can only be modified 1 time). Multiple modifications may affect the timeliness of stocking. It is recommended that you confirm all modifications at one time.

2. Coupon and amount description: After modifying the order, if the order amount actually paid and the product category changes, the original used coupon will be re-verified according to the new order information. Coupons that do not meet the conditions of use will be automatically returned to the account, and available coupons need to be re-selected. If the order amount increases after modification, the difference needs to be made up; if the amount is reduced, the difference will be returned in the same way as the original payment method (arrival time 1-3 working days).

3. Information accuracy: When modifying the delivery address and contact number, it is necessary to ensure that the information is complete and accurate (including provinces, cities, streets, house numbers, and mobile phone numbers) to avoid delays and losses in product delivery due to information errors; when modifying the quantity of goods, it is necessary to confirm that the inventory is sufficient to avoid abnormal orders due to insufficient inventory after modification.

4. Timeliness requirements: For paid and unshipped orders, please initiate a modification application within 24 hours after placing the order. After 24 hours, it may have entered the stocking process and cannot be modified; for unpaid orders, please complete the modification and payment before the order expires to avoid automatic cancellation of the order.

5. Special commodity restrictions: For orders of customized chemicals, imported reagents, and dangerous goods, once submitted for payment, no information can be modified whether it is shipped or not. If adjustments are required, you need to contact customer service to cancel the order and refund (a small amount of liquidated damages may be incurred, subject to customer service instructions).

IV. Frequently Asked Questions

1. Q: What should I do if I can't find the [Modify Order] button for an unpaid order? A: Please check whether the order status is "Pending Payment". If the order has been cancelled after the time limit, you need to place a new order; if it has not been cancelled, you can try to refresh the page or log out of the account and log in again. If you still can't find it, you can contact customer service to assist in modification.

2. Q: What should I do if the customer service says that the unshipped order has been paid and cannot be modified? A: If the customer service tells that it cannot be modified, it is usually because the order has entered the stocking process, the goods are customized or beyond the scope of modification, you can choose to cancel the order and place it again (you need to bear a small amount of liquidated damages, and the proportion of liquidated damages for customized goods is subject to the customer service instructions), or accept the original order information. If there is a demand after the goods are delivered, you can apply for a return or exchange.

3. Q: After modifying the order, what should I do if the coupon disappears? A: After the modification, the coupon disappears because the new order information does not meet the original coupon usage conditions. The coupon has been automatically returned to your account. You can enter [My Account → My Coupons] to view and re-select the available coupons.

4. Q: After modifying the order, will the delivery timeliness be delayed? A: Under normal circumstances, minor modifications (such as address, phone number) will not delay the delivery timeliness; if you modify the quantity of goods and note special requirements, it may be delayed by 1-2 or more working days. The specific timeliness is subject to customer service instructions.

5. Q: Is it okay to modify the delivery address across regions (such as province change)? A: No. Cross-regional address change will affect logistics distribution and commodity transportation compliance (especially dangerous goods, special reagents). If you need to change provinces, it is recommended to cancel the original order, place a new order and fill in the correct address.

V. Other instructions

1. The Scientific Grain Officer Platform has the right to adjust the order modification rules, modifiable scope and timeliness requirements according to operational needs and product characteristics. After the adjustment, users will be informed through announcements on the homepage of the mall, member notices, etc. Submitting an order modification application by users is deemed to agree to the adjusted rules.

2. If the user maliciously modifies the order, falsely modifies (such as modifying the address multiple times, maliciously canceling and re-placing), etc., the mall has the right to restrict its order modification authority. If the circumstances are serious, the account shopping authority will be restricted, and the right to pursue relevant responsibilities is reserved.

3. This step explains that the final interpretation right belongs to the Scientific Grain Officer Platform. If you have any questions during the order modification process, you can contact the online customer service (working hours: 8:00-17:30) or call the customer service hotline: 400-6226-992, we will answer you as soon as possible.

Scientific Grain Officer Transaction Operation Team