cash on delivery

First, the scope of cash on delivery support

2. Geographical scope: Support the logistics reachable areas of most provinces and cities in China (only areas where logistics service providers can provide payment collection services), the following areas are not supported: ① Remote areas (such as Xinjiang, Xizang, Qinghai, some remote cities and counties in Inner Mongolia, Hong Kong, Macao, Taiwan and overseas); ② Townships and following areas not covered by logistics inconvenience, payment collection services; ③ Areas where logistics cannot deliver normally under special circumstances such as epidemic control and natural disasters. For specific supported areas, you can check whether the delivery address is optional "cash on delivery" when placing an order, or contact customer service to verify.

Second, cash on delivery operation steps

Stocking and delivery:

After the review is passed, the mall will prepare the goods according to the order information. After the stocking is completed, the cooperative logistics service provider (logistics that supports payment collection) will be entrusted to deliver the goods. The delivery timeliness is the same as that of ordinary orders (the timeliness in remote support areas may be delayed by 1-2 working days). You can track the logistics progress in [My Order].

Precautions for cash on delivery

Payment requirements:

You need to pay the full amount at one time when signing for the goods, and it cannot be paid in installments or in arrears; if the payment cannot be completed on the spot, the delivery staff will treat it as rejection, and the goods will be returned to the mall the same way, and the resulting round-trip logistics costs will be borne by you.

About the deposit:

If you need to choose cash on delivery for customized goods, you need to pay a deposit first, which is non-refundable after payment (because the mall has started customized production); if the full payment is completed when you sign for the goods later, the deposit will be automatically deducted from the order payment; if you reject it for no reason, the deposit will not be refunded, and you will have to bear the round-trip logistics costs.

Other:

1. Coupons and points are not supported for cash on delivery orders; after the order is created, the payment method cannot be modified; if you need to modify the delivery address, contact number and other information, you need to modify it yourself before the order is approved (the modification process of unpaid orders). After the review is passed, you need to contact customer service to assist in the modification, and it can only be modified once.

2. Q: Why can't I choose cash on delivery for my order? A: Please check the following points: ① Whether the goods in the order are categories that support cash on delivery (customized, imported, dangerous goods, large orders are not supported or require special processing); ② Whether the delivery address is within the supported area (remote areas, areas that do not cover collection of goods are not supported); ③ Whether the account has records of malicious rejection, illegal order placement, etc., or the new member has not completed real-name authentication.

3: Q: What payment methods are supported for cash on delivery? A: Cash, WeChat Pay, Alipay payment are supported, and POS machine card swiping is supported in some areas. The specific payment method can be confirmed by contacting the delivery staff before delivery.

IV. Other general instructions

If the user maliciously refuses to accept, defaults on the cash on delivery amount for no reason, registers accounts in batches and places orders in violation of regulations, etc., the mall has the right to restrict its cash on delivery authority. If the circumstances are serious, the account shopping authority will be restricted, and relevant losses will be recovered. It reserves the right to pursue legal responsibility.

Scientific Grain Officer Transaction Operation Team