after-sales services

About after-sales service

● Main brand

   Own brand: Scientific Grain Officer (LABDR) Qiao Sheng (qiaosun) Cloud Reagent

  Agent brand: KERMEL, famous trademark. Top ten famous brands of reagents in China. China's high-end reagent backbone manufacturer!

   Other agent brands: Cologne search banner Mike Lintanmo, China quality inspection... a total of thousands of high-quality brands

● Supplier five-certificate review for agency brands

    Business license, tax registration certificate, organization code certificate, safety production license, production record certificate of precursor chemicals, on-site certification... The platform is strictly controlled, and none of them can be missing!

● Product quality inspection report review

  All products sold on the Scientific Grain Officer Platform have passed a large number of batches of strict scientific experimental tests and meet the relevant regulations of national quality inspection, otherwise they will not be sold out of the factory.

 common problem

  Packaging broken: In view of the particularity of chemicals, it is recommended that customers check the packaging carefully when receiving the goods. If there is any broken or the outer packaging is seriously damaged, we will replace it without conditions. However, broken due to customers' own reasons is not included in the replacement.

  Insufficient quantity: If there is any quantity difference caused by packaging blowing (especially glass bottles) problems, we will unconditionally replenish the same batch of goods.

  Production batch number: Chemicals Unless specially customized products, under normal storage conditions, the service life is long, but because customers are concerned about their quality, we can return them unconditionally.

  Other contentious issues: maintain good communication as appropriate.

service guarantee

   For everyone inScientific Grain OfficerCustomers shopping on the platform provide our high-quality products and professional services to ensure your safety and satisfy you!

 Detailed rules:

All for your reaction!Scientific Grain OfficerPlatform series brand products, combined with their own quality positioning, influence and years of quality word-of-mouth, in the process of serving tens of thousands of users, after years of communication and understanding, and through the company's unanimous vote, we have now made the most loose shipment in the reagent industry, the most stringent quality service after-sales services policy. The specific details are as follows:

   1. Within 30 days, the goods will be returned and exchanged unconditionally after packaging and unpacking!

   1) Except for specific varieties such as standard liquids, which have a very short shelf life (one month), they are normally stored, and the general shelf life is 3-10 years. Customers do not need to worry about the expiration of the goods. However, because customers still feel uneasy to use, after 30 days of warehousing, we have no quality problems after technical testing, and customers can exchange new goods of the same specification at the current price.

   2) Misunderstandings caused by product quality problems or inadequate explanations by our sales consultants or mismatches between products and processes caused by insufficient understanding of the process by both parties can be returned or exchanged unconditionally.

   2. Go through the refund procedures unconditionally. After returning the goods, promise to go through the unconditional refund procedures within 72 hours.

   3. Continue to provide follow-up services unconditionally. No more business, forever!

   IV. Regarding expenses and other liabilities

   1) The inner and outer packaging are intact and the varieties that are not customized will be fully refunded.

   2) If the inner package is broken or opened for use, the customer shall dispose of it by himself according to relevant requirements.

   3) The contract order goods, non-quality problem varieties, and the logistics costs incurred by the return shall be the responsibility of the return party.

   4) Tax ticket problem: Please handle the order with caution. It is more troublesome to return the ticket after issuance!

   The above terms will be implemented from the date of publication of this policy. Thank you again for your support and love! We should "adhere to the consistent style of endless improvement, starting from today", and do our best for you!

Return and exchange instructions

Dear customer,
  Since the reagent products operated by this platform are special products, returns are generally not accepted. Therefore, please confirm with us before purchasing and accept the products in time when you receive them.

  If you find that there are quality defects or close to the valid period after receiving the goods, please contact us as soon as possible (customers in the Pearl River Delta within 7 days after the goods are sold, and customers outside the Pearl River Delta within 5 days after receiving the goods). After confirmation by our company, return the goods to our company. At the same time, please keep the original packaging of the goods not damaged. This platform will exchange the goods or handle the return procedures for you.

  If the company needs to exchange or return the goods for you outside the above time period due to your reasons, the platform will incur corresponding goods, documents and other loss costs. For this reason, the goods are generally recovered at a 70-80% discount on the amount of the returned goods;

  If the customer orders the wrong goods or changes the experimental plan due to their own reasons, the drugs need to be exchanged or returned if they are not used. And if the order is within one month, if the drug amount is less than 500 yuan, a handling fee of 100 yuan will be charged; if the drug amount is greater than 1,000 yuan, a 20% handling fee will be charged.

  Goods that are stained on the external packaging and cannot continue to be used for circulation will not be returned or exchanged.

  Once the following products are sold, the company will not accept returns:
  1. Order for your special projects (one in, one out, imported goods);
  2. Goods whose outer packaging has been seriously contaminated or damaged and goods that have been unsealed;
  3. The goods with quality and damage problems caused by improper storage or return for transportation;
  4. Heat-afraid goods, volatile goods, expiration goods, fragile goods;
  5. Precious metals and their compounds.

  Except for the quality defects of the goods sold on this platform, the freight of returning the goods and the round-trip freight of changing the goods shall be borne by the buyer.
  In case of special circumstances, we will handle it at our discretion, and this platform reserves the right of final interpretation.

Inquire about refund and time:
 After you go through the return procedures and this platform receives your returned goods, we will directly transfer the balance of the payment discount for the returned goods (due to your reasons) to your account bank within 5-6 working days for return. When you want to return/exchange goods, please contact us first, Scientific Grain Officer --- 24-hour customer service phone: 400-6226-992.