Service Agreement

Mall Service Agreement

I. General principles

Article 1 This Agreement is formulated to standardize the service behavior of the Mall (hereinafter referred to as "the Mall"), protect the legitimate rights and interests of users, and clarify the rights and obligations between the Mall and users.

Article 2 This Agreement applies to all users who register and use the services of this mall (hereinafter referred to as "users"). When users register and use the services of this mall, they are deemed to have fully read, understood and agreed to the entire content of this agreement.

Article 3 When using the services of this mall, users shall abide by national laws and regulations, departmental rules and relevant policies, and shall abide by the provisions of this agreement; this mall shall provide services to users in accordance with the provisions of this agreement and relevant laws and regulations.

User registration and account management

Article 4 When registering, the user shall provide true, accurate and complete personal information, including but not limited to name, mobile phone number, email address, etc. If the information provided by the user changes, it shall be updated in this mall in a timely manner. All consequences caused by the user providing misinformation or not timely updating information shall be borne by the user.

Article 5 After the user successfully registers, he will obtain the account and corresponding password of this mall. The user should keep the account and password properly, and be responsible for all operations and consequences through the account. If the account is found to be stolen or there is a security risk, the mall should be notified immediately and corresponding security measures should be taken.

Article 6 This mall is obliged to keep the user's account info confidential and shall not disclose it to any third party without the user's permission, except as otherwise provided by laws and regulations or required by relevant departments.

Article 7 The user shall not transfer, rent, lend or use the account for any illegal activities. If this provision is violated, the mall has the right to suspend or terminate the use of the account and hold the user accountable.

III. Commodity trading

Article 8. The product information displayed in this mall (including but not limited to price, specifications, origin, purpose, etc.) is for user reference only. Users should carefully check the product information before placing an order. The mall will try its best to coordinate and solve problems caused by wrong product information display, but will not assume corresponding responsibility.

Article 9 After the user places an order through this mall, it is deemed to have generated an order. After receiving the user's order, this mall will confirm it within a reasonable time. If the order information is wrong or the goods are out of stock, this mall has the right to refuse to confirm the order and notify the user in time.

Article 10 The user shall pay the order payment in time according to the payment method stipulated in this mall. If the user does not pay on time, the order will be automatically cancelled.

Article 11. The mall will deliver the goods according to the order information and the delivery address designated by the user. Users should carefully check whether the quantity, specifications, appearance, etc. of the goods are consistent with the order when receiving the goods. If there is any objection, they should immediately raise it with the delivery staff and notify the mall in time. If the user raises an objection after signing for the goods, the mall will deal with it according to the specific situation.

Four, after-sales services

Article 12 If the user needs to return the goods, he should meet the return and exchange conditions stipulated by the mall and apply within the specified time limit. The returned goods should be in good condition, do not affect the secondary sales, and come with relevant accessories, instructions, warranty cards, etc.

Article 13 For goods that meet the conditions for return and exchange, the user shall go through the return and exchange procedures in accordance with the procedures stipulated by the mall. The mall will handle the refund or exchange procedures for the user within a reasonable time after receiving the returned goods and passing the acceptance.

Article 14 If there is a quality problem with the product, the user can file a claim with the mall with the relevant vouchers. The mall will handle the problem according to the specific situation of the product quality problem in accordance with the relevant national laws and regulations and the regulations of the mall.

V. Privacy Protection

Article 15: This mall attaches great importance to the privacy protection of users and will collect, use, store, and protect users' personal information in strict accordance with relevant national laws and regulations and the provisions of this Agreement.

Article 16 This mall collects users' personal information only for the purpose of providing services, including but not limited to completing registration for users, processing orders, and providing after-sales services. Without the user's permission, this mall shall not disclose users' personal information to any third party, except as otherwise stipulated by laws and regulations.

Article 17 The mall will take reasonable security measures to protect the security of users' personal information and prevent information leakage, loss or tampering. However, the mall shall not be responsible for the leakage of users' personal information due to force majeure, hacker attacks and other non-mall reasons.

VI. Liability for breach of contract

Article 18 If a user violates the provisions of this Agreement, the mall has the right to take measures such as warning, suspension of service, and termination of account according to the seriousness of the circumstances, and requires the user to bear the corresponding compensation liability.

Article 19 If the mall violates the provisions of this agreement and causes losses to users, it shall bear corresponding liability for compensation. However, the mall shall not be responsible for losses caused by force majeure, user's own reasons, etc.

VII. Modification and cancellation of the agreement

Article 20 The Mall has the right to modify or supplement this Agreement in accordance with business development and changes in laws and regulations. The revised Agreement will be announced on the website of the Mall and will take effect upon expiration of the publicity period. If the user has any objection to the revised agreement, he has the right to stop using the services of the Mall; if he continues to use it, he shall be deemed to have agreed to the revised agreement.

Article 21 Unless otherwise agreed in this Agreement, if any party wishes to terminate this Agreement, it shall notify the other party in advance and go through the formalities in accordance with the relevant provisions.

VIII. Dispute Resolution

Article 22 Any dispute arising out of or in connection with this Agreement shall first be settled through friendly negotiation between the two parties; if the negotiation fails, either party shall have the right to file a lawsuit with the people's court with jurisdiction where the Mall is located.

IX. Other agreements

Article 23 This Agreement shall take effect from the date of successful registration of the user and use of the services of this mall.

Article 24 The invalidity or unenforceability of any provision of this Agreement shall not affect the validity of other provisions.

Article 25 This mall has the final right to interpret this agreement. If in doubt, users can consult through the contact information provided by this mall.

Scientific Grain Officer Transaction Operation Team