Coupon Description

Scientific Grain Officer Platform Coupon Instruction Manual

Congratulations on having the coupon of the Scientific Grain Officer Platform! In order to protect your legitimate rights and interests, standardize the coupon use process, and allow you to easily enjoy shopping discounts, this instruction manual is specially formulated. Please read it carefully before receiving and using the coupon. Once you receive and use it, it is deemed that you have understood and agreed to all the terms of this description.

1. How to get the coupon

The coupons of this mall can be collected through the following regular channels, and all coupons are issued for free without any charge:

1. Collection on the homepage of the mall: After logging in to the mall account, you can directly receive general coupons and category coupons (such as reagent coupons, instrument coupons, etc.) in the carousel map and coupon area on the homepage, and automatically deposit them into your mall account after collection.

2. Exclusive collection of activities: During the holiday activities of the mall, new product launch, membership days, limited-time promotions and other activities, exclusive coupons can be received through the event special page and event pop-up window. Some event coupons need to complete designated tasks (such as sharing activities, inviting friends) to receive.

3. Member exclusive collection: According to the membership level (ordinary member, silver member, gold member, diamond member), you can receive exclusive coupons for the corresponding level in the member center every month. The higher the level, the greater the coupon denomination and discount.

4. Gift/compensation for placing an order: If some orders meet the specified conditions (such as full order placement, first order of new products), coupons will be automatically given to the account; compensation coupons caused by abnormal orders, logistics problems, etc. will be issued by the customer service. Please pay attention to check the account notification.

2. Coupon usage rules

1. Use path: Log in to the scientific grain official platform account → select the desired goods (chemical reagents, experimental instruments, consumables, etc.) to add to the shopping cart → enter the shopping cart settlement → submit the order page, select the available coupons in the "Coupon Deduction" column → Complete the payment after confirming the deduction, and you can enjoy the corresponding discount.

2. Overlay rules: Each order is limited to 1 coupon, and multiple coupons cannot be used in combination (including the same type and different types of coupons); coupons cannot be used in combination with other promotions in the mall (such as category discounts, limited-time specials, membership prices). If the order meets multiple preferential conditions at the same time, the most powerful item will be automatically deducted.

3. Threshold for use: Price-break discounts coupons and full discount coupons can only be used if they meet the "full amount conditions" marked on the coupon surface (the full amount is subject to the order amount actually paid, excluding freight, taxes, packaging fees and service fees); no threshold coupons can be directly deducted without any consumption amount restrictions.

III. Restrictions on the use of coupons

1. Category restrictions: Coupons are only applicable to designated goods such as regular-priced chemical reagents, experimental instruments, experimental consumables, glassware, etc. sold in the mall; special goods, customized goods, imported scarce reagents, dangerous goods (goods requiring special qualifications for filing), courier fees, taxes, etc. cannot be deducted using coupons.

2. User restrictions: The coupon can only be used by the recipient account, and cannot be transferred, sold, or given to others, and cannot be exchanged for cash; the same account, the same mobile phone number, the same device, and the same delivery address are regarded as the same user, and the same user can only use 1 coupon for a single order, and cannot receive the same coupon for the same show repeatedly.

3. Geographical restrictions: Some coupons (such as exclusive coupons for remote areas) are only applicable to the designated area, and the specific applicable area is subject to the label on the coupon surface; if the delivery address of the order exceeds the applicable area, the coupon will not be able to be used.

Fourth, coupon valid period description

1. Each coupon is marked with a clear "valid period" and "valid period". If it is not received within the valid period, it will expire. If it is not used within the valid period, it will automatically expire. After the expiration date, it will not be reissued, returned or exchanged, or discounted.

2. The valid period of the coupon can be viewed in "My Account → My Coupon". It is recommended that you use it in time after receiving it to avoid expiration and waste; if the coupon expires by mistake due to system failure, you can contact customer service to verify and deal with it (relevant screenshot certificates are required).

3. After receiving the coupon, if it cannot be used due to the user's own operation (such as canceling the account, unbinding the mobile phone number), the responsibility shall be borne by the user and will not be reissued.

V. Coupon verification and refund instructions

1. Verification rules: After the order is paid successfully, the coupon will be automatically verified and the deduction amount will not be refunded; if the order is not paid or cancelled after timeout, the coupon will be automatically returned to your account and can be reused (within the valid period of the coupon).

2. Refund rules: If the order using the coupon is fully refunded (the unshipped order is cancelled, and the full amount is returned after delivery), and the coupon is still within the valid period, the coupon will be returned to the account within 24 hours after the refund is completed, and can be used again; if the coupon has expired, it will not be reissued.

3. Partial refund: If there is a partial refund of the order, the refund amount will be converted according to the ratio of "actual payment amount ÷ total order amount". The deducted amount of the coupon will not be returned, and the coupon will no longer be reused.

Frequently Asked Questions

1. Q: What should I do if I can't find the coupon I received? A: Please log in to the mall account, enter "My Account → My Coupon", and check in "Available Coupons", "Expired Coupons" and "Used Coupons"; if you still can't find it, you can contact customer service to provide the collection time, coupon type, and verify the processing.

2. Q: Why can't the coupon be used? A: Please check the following points: ① Whether the coupon is within the valid period of use; ② Whether the order amount actually paid meets the conditions of the coupon price-break discounts; ③ Whether the ordered goods are in the applicable category of the coupon; ④ Whether the coupon has been selected and the deduction has been confirmed; ⑤ Whether the same user reuses the same type of coupon.

3. Q: Can the coupons be exchanged for cash? A: No. All coupons can only be used to deduct the consumption amount of the corresponding goods in the mall. They are not transferable, sold or discounted, and will automatically expire after expiration.

4. Q: How many times can member-exclusive coupons be collected per month? A: Member-exclusive coupons can only be collected once a month, and the collection time is 1-5 days per month. The specific denomination and usage rules are subject to the display in the member center of the month.

VII. Other explanations

1. Scientific Grain Officer Platform has the right to adjust the collection method, use rules, valid period and scope of application of coupons according to operational needs. After adjustment, users will be informed through announcements on the homepage of the mall, member notices, etc. Users receiving and using coupons are deemed to agree to the adjusted rules.

2. If a user maliciously receives or abuses coupons (such as registering accounts in bulk, placing false orders), etc., the mall has the right to cancel its coupon eligibility, recover the deducted amount, and restrict its account shopping authority. If the circumstances are serious, the account will be cancelled.

3. The final interpretation right of this instruction belongs to the Scientific Grain Officer Platform. If you have any questions during the use of the coupon, you can contact the online customer service (working hours: 8:00-17:00) or call the customer service hotline: 400-6226-992, we will answer you as soon as possible.

Scientific Grain Officer Platform Trading Operation Team